Privacy Policy Chrysorama

Our company, respecting the importance of the proper collection, maintenance, processing and storage of the personal data of its customers and visitors/users of the e-shop, expressly declares that it observes all the guarantees of secure management and protection of natural persons against the processing of personal data, in compliance with the provisions of European Regulation no. 2016/679, as it has been incorporated into our national law and is currently in force.

Our business is committed to keeping your personal data safe and secure. Below you will find information about what personal data we collect, process and store and why.

For all the services provided by our company, the company “PANAGIOTIS L. ALEXIOU” is responsible for the processing of your Personal Data.

What kind of information do we collect?

We collect information that helps us to upgrade the services we provide to you! The data we collect is used exclusively for the services you request and is not shared with third parties under any circumstances. Our website, therefore, collects Cookies and, in some cases, only IP Addresses, without, however, collecting, processing or storing personal data related to their use. In addition, every time you fill out an expression of interest form on our website, we collect information that we treat as personal data. We consider as personal data the information you provide that exclusively identifies you, such as your name, your email address and your telephone number.

How do we collect personal data?

Initially, when you submit your details on an expression of interest form for our services via our website, we receive an email with them. This message is sent via the Simple Mail Transfer Protocol (SMTP). SMTP servers are protected by a TLS or SSL certificate, which means that email content is encrypted before it is sent over the internet. Then the content is decrypted by local computers and local devices. The information collected is stored in our website database. This action helps us to carry out certain procedures – for example, to preserve your information in case it becomes impossible to receive the email via the SMTP server. Furthermore, when you opt to receive our newsletter in your email inbox, your email address is stored on our website, received via email and forwarded to MailChimp, which provides our company with email marketing services. Your email address remains in MailChimp’s database for as long as we continue to use its services or until you explicitly request to be removed from our list. Please note that as long as your email address remains in the MailChimp database, you will receive periodic email updates from us. If you are under 16 years of age, you must obtain parental consent before subscribing to our newsletter. We consider MailChimp to be a third party data processor.

How do we use your personal data?

We use the information we collect in the above way, such as your email address and mobile phone number, so that we can interact with you directly and better! Since we aim to satisfy you, we ask for your consent to process your data for specific purposes. We inform you that you have the right to withdraw your consent at any time.

How do we protect your data?

Our website uses an SSL certificate. SSL guarantees a secure connection between the server hosting our website and the browser you are using. Any data that is transferred (files, personal information, etc.) to and from our website is encrypted so that it is impossible for any third party to access it without the required authorization or to intercept it. We are committed to successfully protecting your personal data from the very first moment it is received through our website. However, in the extreme case that we become aware of a security breach, we will notify you in time for you to take the necessary protective measures. Finally, we keep your personal data only for as long as necessary to fulfil the purpose for which we collected it.

Send/Record personal data

If you wish to opt out of receiving newsletters by email, you can use the unsubscribe link included in all newsletters sent to your email. In case you wish to receive your personal data that are registered in our company’s database, you can send an email to info@xrysorama.eu with the subject “REQUEST FOR PERSONAL DATA RELEASE”. In case you wish us to permanently delete your data from our company’s database, you can send an email to info@xrysorama.eu with the subject “REQUEST FOR DELETION OF PERSONAL DATA”.

Changes to our privacy policy

This privacy policy may be amended from time to time, always in compliance with the legislative framework or developments in the field of data protection, as it has been created on the basis of current legislation. Customers and users of this website will not be informed in the form of a notification of the above mentioned modifications. For this reason, we recommend that you check this page frequently in order to stay informed of any additions or changes to our privacy policy, which will always be lawful, as we point out above.

Third Party Tools

This website works with certain third parties who provide on our behalf the necessary tools to process the personal data we collect. These third parties are carefully selected and fully comply with the relevant legislation.

Google Analytics

We use Google Analytics to track user interaction with our website. We use the data you provide us with in order to determine the number of people who use our website, to gain an in-depth understanding of how users locate and navigate our website, and to examine their navigation path within it. Google Analytics records data such as your geographical location, your device, your internet browser and your operating system. However, none of these are considered personal data. In addition, Google Analytics records your computer’s IP address, which could be used to identify you. However, we do not have access to this information. Google (Privacy Policy)

Facebook Pixel Code

We use the Facebook Pixel Code in order to provide personalised content when visitors to our Facebook website are browsing. Example: If you browse our website, you may later see an advertisement for an article of our company on Facebook. Facebook Pixel Code (Privacy Policy)

Cookies Policy

We use cookies for a user-friendly navigation and use of our website. Cookies are small text files with information stored on your hard drive during your visit to our website. We need the cookies to identify and authorise you after you have successfully registered in the protected area throughout your visit. However, cookies also serve to track the preferences of visitors to the website. This helps us to better tailor the content of our website to your needs and to improve our offerings to you. Cookies do not allow us to identify users. At xrysorama.eu we use cookies that behave in three main ways:

First-party Cookies: they track your behaviour within our website. They can help us to offer you improved functionality and a more personalised customer experience.
Session cookies: used only to recognise that you are logging in to the site, so that you do not need to be asked for a password on all pages that involve a data transaction. These cookies will be deleted immediately after you leave the site or at the end of your browser session.
Persistent cookies: they remain on your hard drive even after you have finished your visit, remembering a wide range of data which are used during your next visit. These cookies will be deleted from your browser after a given time. These cookies may also be from third-party providers. By using our website, you agree that we may place these types of cookies on your device.

You can disable these cookies at any time in your browser’s system settings and delete existing cookies. All users can view our offers without having cookies enabled. If you have chosen not to accept cookies, however, you may not be able to take advantage of the full features of our site.